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It’s not a Solution unless it works. Welcome to what works!

Service Training & Software = Sustained Success

Explore the unparalleled customer service training & software solutions we have been delivering for over a decade to numerous industries around the globe!

Sample client results:

  • Loyal Guests Increased by 23%
  • At-Risk Customers Decreased by 39%
  • Non-Loyal Customers Decreased by 76%
  • #1 TRIP ADVISOR RANKINGS
  • Top 10% company rankings for Guest Satisfaction & Loyalty!
  • Increased Star & Diamond Ratings

“Beginning of March Palms Trip Advisor scores were 93 and 56/Palms Place (before PACE), as of today we are at 63/Palms and 41/Palms Place.  Thank you again for your program.  It WORKS!!!”  Dr. B. Williams, Training Manager, Palms Casino Resort, Las Vegas, 2013  (Trip Advisor update, May 2014: 51 & 37)

To take the W from last pace in its Guest Satisfaction Results to number one in the short three-month period was nothing less than miraculous. I of course know that it had nothing to do with miracles but all about the detailed, focused, and disciplined approach that you brought to reviewing our whole guest process of interaction and follow up backed by the outstanding proactive employee training that you put in place.”    - C. Hudson, GM, W Hotels, 2002


Learn more about our products and services:

arrows_blue_051 Quality Assurance

The Housekeeping & PM Touch System™ Module is an affordable, mobile, web-based solution that tracks and manages daily deep cleans and preventative maintenance schedules.  

  • Stay on track by maintaining due dates with automatic alerts
  • Dashboard and scorecard with real-time updates-even when off property
  • Expert Orkin bedbug inspection
  • Endorsed by AH&LEI

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Customer Experience Manager – the all-in-one web tool for Operations

TouchIconThe Touch System is the ultimate bridge between HR, Training & Ops. The Guest Touch is your internal “trip advisor” giving you the power to have every guest leave with 100% satisfaction & loyalty.

Its the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments.


The “Holy Grail” of Customer Service Training

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Skyrocket your Trip Advisor and Guest Satisfaction ratings with this proven customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will bring your team to heights you never imagined!


Management Coaching Certification

Formula10_HAT_300dpitransparentThe Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off!


arrows_blue_051 5 Star Healthcare

For a decade, Stark Service Solutions, LLC, has been delivering unparalleled customer service enhancement programs to the hospitality industry and now offers a high quality line of products for the Medical Industry.

As the medical industry increases its attention on the patient experience many leading medical professionals are turning to Stark’s proven track record in hospitality for enhancing their patient experiences.  Stark’s Medical PACE™ service training program has now been embraced by orthopedic surgery clinics and medical facilities.

Proven programs for strengthening patient and staff retention! 

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5 Star Service Training: Ensure that your patients receive superior service and care with Medical PACE™ customer service training. Choose the program that has been successfully improving hotel service and loyalty for a decade!

5 Star Mobile Room Inspections for Healthcare Facilities