“To take the W from last place in its Guest Satisfaction Results to number one in the short three-month period was nothing less than miraculous. I of course know that it had nothing to do with miracles but all about the detailed, focused, and disciplined approach that you brought to reviewing our whole guest process of interaction and follow up backed by the outstanding proactive employee training that you put in place.” - C. Hudson, GM, W Hotels
Sample client results:
Stark Service Solutions, LLC delivers unparalleled customer service enhancement products to the hospitality and medical industries. Our uniquely designed programs are established on a foundation of 5-star, 5-diamond hospitality service standards that are integrated with current technology.
The Housekeeping & PM Touch System™ Module is an affordable, mobile, web-based solution that tracks and manages daily deep cleans and preventative maintenance schedules.
Its the only web-based hospitality communication center that operates in real time and guarantees higher guest satisfaction scores. The Touch System functions as the yard stick that measures service touches every minute, in all departments.
Skyrocket your Trip Advisor and Guest Satisfaction ratings with this proven customer service training program that eliminates the hospitality woes guests may experience. Learning the “Language of Hospitality,” combined with superior problem resolution, your team will bring your team to heights you never imagined!
The Formula 10 program is the hospitality training program that certifies managers with a license to drive your team’s communication, accountability and recognition. Managers will learn to develop associates that perform, hold progressive pre-shift meetings and coach associates with recognition techniques that lead to advancement. It will knock your socks off!
For a decade, Stark Service Solutions, LLC, has been delivering unparalleled customer service enhancement programs to the hospitality industry and now offers a high quality line of products for the Medical Industry.
As the medical industry increases its attention on the patient experience many leading medical professionals are turning to Stark’s proven track record in hospitality for enhancing their patient experiences. Stark’s Medical PACE™ service training program has now been embraced by orthopedic surgery clinics and medical facilities.
Proven programs for strengthening patient and staff retention!
5 Star Service Training: Ensure that your patients receive superior service and care with Medical PACE™ customer service training. Choose the program that has been successfully improving hotel service and loyalty for a decade!